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Support

Although our booking systems are intuitively designed and user-friendly, we understand that from time to time you are going to need a little extra support so you can get the best results from using your system. This is why System Bookings offers a number of useful support services to give clients a helping hand. Find out more about the different support services we offer below.

 

Live Chat

As you may have noticed, when you visit our website, you are usually greeted by a Live Chat operative, asking you if you need any assistance.

 

If you are having trouble with your system or have a question you need asking, you can always contact us via the Live Chat system.

Training

As well as offering on-going support to our clients, we also provide full training courses. These training courses are designed to help you get the most value out of your booking system. In addition to providing bespoke, easy-to-understand training manuals, we are also happy to visit your workplace and show your staff how to use the booking system software in person.

 

Our training courses will help employees get to grips with the new system and make for an easier and quicker transition period. Simply get in touch with the team either by phone or email to arrange a date.

Telephone Support

System Bookings provide full system support clients 24/7 We are available by phone on +44 (0) 207 205 2099.

 

Email support

An additional way you can contact our support team is by dropping us an email. Simply send an email to support@systembookings.com outlining the issue you have and we will get back to you as soon as possible. If you would prefer us to give you a call back, please leave a number we can contact you on and the best time for us to be able to contact you.

On Site

We pride ourselves on offering exceptional telephone and email support services, however we understand that some problems can only be fixed in person. If you require on site support, simply get in touch with our team either by phone or email and if it the issue can’t be fixed remotely, we will arrange a date to visit your place of work and provide the required support services.

 

For more information about our booking systems support services and our rates, feel free to get in touch with a member of the System Bookings team.

Illustrated User Manuals

In addition to our exceptional services, our team is dedicated to providing comprehensive support through illustrated user manuals. These manuals serve as invaluable resources, guiding you through every step of the key actions within your booking system. With clear and concise instructions, accompanied by visual aids, we ensure that you have a seamless and intuitive understanding of how to effectively navigate and utilize the various functionalities of your booking system. Our user manuals are designed to empower you with the knowledge and confidence needed to make the most out of your system, enabling you to effortlessly carry out essential tasks.

 

Dedicated Account Manager

For every solution we offer, you can expect the support of a dedicated account manager who will be your point of contact from the initial meetings until the launch day of your system, and even beyond for any issues during regular business operations. Your account manager will be there to provide personalized assistance and guidance throughout the entire process. From the early stages of discussing your requirements to the final implementation, their expertise and commitment ensure a smooth and successful journey. Even after the system goes live, you can rely on your account manager to address any concerns or challenges that may arise during your day-to-day operations. With a steadfast partner by your side, you can have peace of mind knowing that you will receive ongoing support and assistance at every step of the way.

Talk to an expert

Call us today on 0207 205 2099 or use the button below to speak to a sales person online

0207 205 2099