Brighton & Hove Council
Our booking system software was integrated with a Queue Management System provider ( Lonsto ). Our booking system has allowed Brighton Council to accept bookings for various appointment types such as Housing, Planning and Council tax across multiple rooms.
Appointment queuing system
Clients ring to book in their appointment, a customer service agent will then assign an available booking time from the admin system. On the day the client will check in and will be assigned a ticket with their room number.
Integrated queuing system
The booking system installed at Brighton is integrated with the Lonsto queing system. This allows appointments to appear on screen and alert visitors when they are ready to be seen.
Multiple Rooms and services
Using the easy to use admin panel, unlimited rooms and services can be added allowing for instant changes within the council.
Ability to mark a booking as arrived, no show
Brighton & Hove staff have the facility to update the status of the booking after the appointment. This allows Brighton to see how many bookings were not completed and also to rearrange uncompleted bookings.
Multi view to see all times and rooms on one screen
Using a easy to view layout, Brighton can view all the bookings of the rooms and services on one page.
The booking system can run detailed reports on all aspects of the appointments. Reports include the total amount of bookings, succesful bookings, no shows.
Accessible from multiple stations and locations within the network
The system is used by over 30 operatives within Brighton Council and also at different locations. The system allows unlimited users to be logged in at the same time.